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It is that time of year again. A time to reflect on the outgoing year and look forward to the new. What are the things I want to remember? What would I rather forget? And what can I do to improve on this new year? What can I do to be the best me I can be? This reminds me of the “Be the Best You” program which helped participants work to build skills to better serve them in community based employment. Which lead to the “Focus on the Five” to add direction. And although this was started to help participants, on every tour I have given at Goodwill since the posters went up someone has commented how accurate the five are and they wish they could teach their employees these lessons. These are important lessons for everyone regardless of the work you do.

Several years ago during a meeting with different members of our various business units, we discussed our training programs. Our then vice president of Culinary and Custodial Services, summed up the discussion we were having and said, “We teach people how to work, and then we give them skills.”