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Goodwill Mission Stories

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Dan Newberry

Dan NewberryDan Newberry, Manager of Goodwill’s E-cycle Operations, joined the Army right after high school, expecting to complete a lifelong military career. That plan ended abruptly in 2012. Honorably discharged due to a medical-related disability, Dan soon found himself adrift.

"I went from having a sense of responsibility, pride and direction in life, to nothing. It was incredibly difficult," he recalled.

Trained as a paratrooper of the Army's Airborne Infantry Unit, Dan's job involved jumping from airplanes 1,000 feet in the air and parachuting into dangerous combat zones. It's not a role for the faint of heart, but Dan thrived at it. "I worked my way up from supervising a squad of 6 to a platoon of 30+ soldiers," he recalled.

Unfortunately, none of his accomplishments helped him find a job when he returned home. In fact, his military experience put him at a distinct disadvantage with employers who didn't see his service as an asset. Job offers were few and far between. Those he did receive wouldn't pay enough to cover basic expenses for his family of four.

"We were living on food we received from pantries and barely getting by," Dan admitted.

Those highly sought after soft skills he had honed throughout his military career – leadership, discipline, loyalty and drive – would go unnoticed, buried under a sea of military terms recruiters couldn't see past or didn't know how to decipher.

Dan admits to feeling unprepared to find employment upon exiting service. He says he lacked basic understanding of the civilian employment process because he didn't receive adequate job training or career guidance. Cobbling together a resume became a challenge because nobody taught him how to translate his skills and experience into terms civilian employers could understand or appreciate.

"I remember this sense of - now what? How can I get employers to hire me? How does someone trained to jump out of airplanes show they have the skills to acquire a corporate job? Nobody seemed to appreciate my military experience," he noted.

Things most of us take for granted, like conducting a job search or writing a cover letter, only added to Dan's struggles. He even stumbled through interviews because he didn't understand basic interview etiquette.

"I remember throughout the interview I kept highlighting my success in terms of ‘we.' We did this, we did that. That's what the military teaches you. It's success as a group, not as an individual. The interviewer finally asked me, "What did you contribute?" It never occurred to me that I was hindering my chances by focusing on my group's success rather than my individual contributions," Dan said.

These problems, Dan believes, could be lessened with additional resources and support from both the military and civilian community before veterans leave service.

"The military prepares you for battle. They indoctrinate you into their way of life, but nobody teaches you basic things like how to write a resume or how to translate all the skills and training you received in the military to get yourself a job. Private employers have a lot of opportunity to make a difference in this space too, just by offering resume preparation classes along with the military," Dan remarked.

Dan also sees opportunity for Human Resources professionals to approach veteran skill sets from a different direction. Rather than focus on the few technical skills they may not have, they should consider all the intangible character traits they have acquired throughout their years of service.

"Hire a veteran and you get a leader who works well across teams, can handle pressure, make tough decisions and will get the job done," Dan remarked.

Dan Newberry discusses PTSD

Dan hopes his story illustrates the struggles many veterans face after service transition, including dealing with the stigma of Post-Traumatic Stress Disorder (PTSD). He cautions employers against assuming the worst about the disability.

"Let's not be afraid to discuss PTSD. We are not lunatics waving guns around. We are men and women who have served our country. We have our struggles. We have our bad days like everyone, but we can be as productive as anyone. In fact, having a job lessens the symptoms of PTSD," Dan commented.

Things turned a corner for Dan once he began focusing on what he could do, rather than on what he couldn't do. He sought professional counseling, which helped him develop better coping mechanisms and break unhealthy habits. As a result, he felt less isolated and alone. He began re-connecting with his community, and started his own non-profit business to help other veterans suffering from the effects of PTSD. During this time, he also made the difficult decision to start his career over.

"I took personal responsibility. It wasn't my fault that I ended up in that position, but it was my responsibility to change it. I realized that if I continued looking backwards, I would miss out on what was right in front of me," he remarked.

Dan applied for and received a job offer at Fed-Ex unloading trailers. He says a short statement in the ad acknowledging military experience caught his attention. It was a gamble to start over, but one that would pay off. Fed-Ex eventually promoted him to operations coordinator. This promotion paved the way for other opportunities, and, in 2017, he accepted a job as the operations manager of Goodwill of Southeastern Wisconsin's E-cycle business.

"Goodwill gave me a job with purpose and meaning. I felt a part of a community again. That's what all veterans want," he stated.

Dan's life isn't perfect, but he is proud of how far he has come and strives to help veterans with similar struggles.

"It took a lot for me to get from where I was to where I am now. If I see a veteran struggling, I try to show them they can get past it. I have made that my personal goal in life," he acknowledged.

- Story written by Jenny Nelson, Human Resources Senior Compliance Analyst for Goodwill Industries

In the video below, Dan explains the difficulties he faced following his return to civilian life and how he continues to cope with the challenges of PTSD.

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