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Coronavirus (COVID-19) Updates and Information



As the COVID-19 pandemic continues to unfold, I want you to know that Goodwill Industries of Southeastern Wisconsin & Metropolitan Chicago has taken action to ensure the safety of our employees and the communities we serve as we continue to operate our longstanding essential businesses supporting community need. We are friends, neighbors, family, co-workers—we are the shared fabric of the communities where we live and work. We are all in this together.


(5:30 pm)

In response to the latest developments of the coronavirus (COVID-19) outbreak, Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago will temporarily close its 70 Retail Store & Donation Centers, effective immediately until further notice in the interest of keeping our employees, participants, customers, and communities safe and healthy. Goodwill will continue to support essential services in our community.

During these difficult times, Goodwill is making every effort to make the right decisions to ensure that we will be able to meet the needs of individuals with disabilities and disadvantages well into the future. We recognize that this pandemic is creating safety concerns, uncertainty and hardships for everyone.

We look forward to continuing to serve our local communities as we follow the guidelines from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and local government officials. As a partner in our communities for over 100 years, we remain committed to our belief in the “Power of Work.” Thank you for your support of our mission.

(10:30 am)

The following essential services will continue to operate:


To our Amazing Goodwill shoppers and donors,

As the coronavirus (COVID-19) situation continues to change, we have made the decision to close our Goodwill Store & Donation Centers for shopping until further notice, effective Friday, March 20th. We believe this is the best option to ensure the health and safety of both our customers and employees who remain our top priority. We will be spending the next two days working with our staff to support them as best we can as we transition to this model.
Although our retail stores are temporarily closed, our donation doors remain open. Our new donation guidelines have one simple objective: to keep our customers and our employees safe.

To maintain social distancing, just pull into the drive-thru, remain in your vehicle and our attendants will remove the items for you. Drive-thru donations will be accepted Monday through Saturday from 9 a.m. to 5 p.m. and Sunday from 10 a.m. to 5 p.m. at the majority of our Goodwill retail locations. You can find a list of drive-thru donation centers by clicking this link

The coronavirus pandemic has placed thousands of people temporarily out of work and the need for our mission is greater than ever. Your generous donations allow us to continue our mission of providing jobs and training for people in our communities, even during times of crisis when some need help the most.

Although our retail stores are closed for shopping, many of our Goodwill services are essential and still operating to serve our communities during this period of heightened risk.

  • Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago continues to provide valued services like drivers who deliver meals to homebound seniors.
  • Goodwill Great Lakes employees continue to provide mission critical services to the Sailors and recruits at Naval Station Great Lakes by preparing and serving meals to the men and women serving our country.
  • Goodwill Laundry and Linen services are on the front lines working with many major local hospital systems to meet the demand of providing clean linens in response to this national health emergency.
  • Goodwill TalentBridge continues to assist local healthcare, manufacturers and food service providers with recruitment and staffing efforts during this difficult time when these support services are most needed.

We are proud to provide these important services and need your ongoing support to continue this great mission work..


Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago is actively monitoring the national health emergency related to coronavirus disease (COVID-19). Goodwill leadership is working directly with a specialized response team to make decisions about our business, keeping the safety of our employees, customers, program participants, donors and community in mind. We will continue to update this page with important information during this period of heightened risk.

Operational Updates

The following is a list of the status of programs and services.

Goodwill Retail Store & Donation Centers, Goodwill Attended Donation Centers and the Goodwill Outlet remain open. All these locations will be open Monday – Saturday, 9 a.m. – 5 p.m. and Sunday, 10 a.m. – 5 p.m. until further notice.

Goodwill Great Lakes is operational and providing food service, administrative, logistic services and laundry to both U.S. Navy Sailors and Recruits at Naval Station Great Lakes.

Goodwill Laundry & Linen Services is open and supporting local healthcare providers as they respond to the national health emergency.

Goodwill TalentBridge is open. If current employees or their employers have specific questions, they should contact their TalentBridge recruiting consultant directly or call their local TalentBridge office.

Mission Services

Goodwill DataShield will be closed as of Friday, March 20, 2020.

Goodwill E-cycle will be closed as of Friday, March 20, 2020.

Kenosha County has decided to close the Kenosha County Human Services building to the public effective 5 p.m. on Wednesday, March 18, 2020 until further notice. Many of Goodwill’s Kenosha County Job Center services are being offered remotely under guidance from Kenosha County.


The Pack’er Up Donation Challenge has been canceled.

Important Resources

Like many others, we’re taking guidance from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), along with state and local resources. We encourage everyone to refer to these credible sources for information about coronavirus.


If you have any questions, please contact us.


At Goodwill our focus on service and support is not only reflected in our mission but in the way we operate our facilities every day. With the increasing impact of coronavirus (COVID-19) happening in our communities, we want to share the steps we’ve taken to keep our customers, employees and program participants safe.

Like many others, we’re taking guidance from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) among other credible sources.

Here are the preventative measures currently in place:

  • We’re providing extra cleaning supplies to our stores and facilities for high-traffic areas.
  • On top of our daily cleaning procedures, we’re adding hours to each store location’s payroll to increase our cleaning efforts. This means more time will be spent cleaning our facilities, including cleaning surfaces like cash wraps, shopping carts, restrooms and break rooms.
  • We’re encouraging all employees to use best hygiene practices including cleaning their hands often, social distancing and staying home when sick. We’ve also created a new policy that will lend additional support for anyone directly affected during this time.

Our stores remain open and we are still accepting donations. According to the CDC, there has not been a documented case of a person getting infected from a surface contaminated with coronavirus.

We know that navigating a situation like this isn’t easy. However, we remain dedicated to providing the service our customers expect and committed to our mission to serve and support those with disadvantages or disabilities during this challenging time.

Mission Support Center
Tel: (414) 847-4200

James O. Wright Center forWork & Training
Tel: (414) 353-6400

Metropolitan Chicago -
Tel: (312) 994-1440