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Quality Workforce: Strong Competitive Advantage

Posted by Julie O'Malley on April 22, 2015

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Finish Line of a new ventureIt is a great feeling to see everything come together and cross the finish line on a new venture. That was the case when a key customer’s large, new project was launched this month. The excitement was taken up a notch when our customer needed a small order of kits to ship out the day prior to the formal production startup. They were terrific to work with and have made us feel like a part of their company from the start, so it only seemed fitting that we’d work side-by-side on the production line to get this initial batch out the door. 

Our unified project team anxiously awaited the component delivery required to complete the assembly. We were alerted the moment it hit the dock and dashed to meet it on the production floor. Everyone pulled together to make the deadline, and the best part was dedicated Goodwill line crew that gathered around to assist us to make sure the project was done correctly. They take great pride in the work they do and recognize how important it is to do it right the first time. They pitched in without being asked and provided pointers on best practices. It was wonderful to see the camaraderie and sense of ownership.

This customer is an amazing partner and was quick to acknowledge their level of commitment as well. Much to our surprise, they sent over a play-by-play Power Point with photos journaling the joint effort, and are coming back this week to provide the crew with a special lunch to show their appreciation. It is evident by this joint venture that a quality workforce is a strong competitive advantage and it’s what Goodwill works to develop every day.

Written by Julie O'Malley

Julie joined Goodwill Industries of Southeastern Wisconsin, Inc. as Manager of Sales and Business Development in 2013. She brings more than 15 years of management experience in the healthcare and consumer packaged goods industries. She received her MBA from the Kellogg School of Management, Northwestern University and her undergraduate degree from the University of Wisconsin.
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