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Adding Value and Improving Our Customer's Business

Posted by Julie O'Malley on January 28, 2015

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Goodwill Manufacturing has been fortunate to forge many new customer relationships in the past year that have helped set the stage for a successful 2015. Recently we received an order from one of our newer customers that was five times larger than their average order in 2014. While the increase was expected, it was exciting to see it come through. They have been an amazing partner from the start.

Goodwill Manufacturing can add value to your business. Call us today to learn how.Our mission to improve lives through the power of work made an impactful first impression during our introductory meeting with them last March. Next, we needed to understand their business and identify ways we could add value to it. We discovered an electrical assembly process was pulling employees away from other responsibilities and hurting operations. We came up with a plan for our partner; Goodwill would perform the assembly work at one of our facilities. We were quickly up and running with the first order and it was a great fit! The Goodwill Manufacturing team exceeded expectations and regular orders followed.

So what has it meant for our new partner? The assembly work outsourced to Goodwill has improved productivity and freed up resources so now they can focus on their core competency. Our partner expects the business with us to continue to grow as additional projects are slated to come our way.  At the rate we’re going, they are on track to become a top customer in 2015. And that means more opportunities for the people we serve to work their way to a better life.

Written by Julie O'Malley

Julie joined Goodwill Industries of Southeastern Wisconsin, Inc. as Manager of Sales and Business Development in 2013. She brings more than 15 years of management experience in the healthcare and consumer packaged goods industries. She received her MBA from the Kellogg School of Management, Northwestern University and her undergraduate degree from the University of Wisconsin.
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